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HP Notebook PC Battery Pack Replacement Program

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HP Notebook PC Battery Pack Replacement Program

»Program Summary

Program details by launch date

»May 14, 2022
»October 30, 2021
»April 20, 2022
»October 14, 2021
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Content starts here FAQ
Frequently Asked Questions
» 1. Is HP recalling its notebooks? Why?

» 2. If my battery has been identified as eligible for replacement, and I have had no issues with it, could the battery have caused any damage to my notebook?

» 3. What notebooks are affected by the battery replacement program?

» 4. Is there any way to determine if the battery is part of the recall program without going through the validation process on this Web site?

» 5. Is it safe to buy HP notebooks?

» 6. I own an HP notebook that is affected by the replacement program. I recently bought a replacement battery for it. Could I have one of the recalled batteries?

» 7. I have more than one of the recalled batteries. Will HP replace all of my recalled batteries?

» 8. How do I order my replacement battery?

» 9. Can I continue to use my current battery as a backup?

» 10. Can I use my HP notebook without the battery in it?

» 11. Where do I find the product number of my HP notebook?

» 12. What should I do if I have a battery that shows signs of overheating?

» 13. Can I take my recalled battery to an HP service partner and exchange it for a new battery?

» 14. Do I have to return my recalled battery before I can receive a replacement battery?

» 15. I've never had any problems with my battery. Should I have it replaced?

» 16. How long will it be before I receive my FREE replacement battery?

» 17. Will HP provide a container to ship back the recalled battery?

» 18. What is HP doing with the returned batteries? What is the environmental impact?

» 19. It is safe to handle the recalled battery outside of the notebook?




1.  Is HP recalling its notebooks? Why?
No. HP is not recalling its notebooks. HP is only recalling the battery used with certain notebook products. The issue has been identified as being contained within the removable battery. The notebook will still function under A/C power, as designed, until you receive your replacement battery.   » Back to top


2.  If my battery has been identified as eligible for replacement, and I have had no issues with it, could the battery have caused any damage to my notebook?
No. The issue identified is with the battery only and not with the notebook.    » Back to top


3.  What notebooks are affected by the battery replacement program?
Please refer to the list of notebooks on the HP Notebook PC Battery Recall Program at www.hp.com/support/BatteryReplacement.   » Back to top


4.  Is there any way to determine if the battery is part of the recall program without going through the validation process on this Web site?

Potentially affected battery bar code ids will match or start with the following characters (by program). In some cases, these characters may be preceded by CT:

Affected batteries will match the patterns below based on the program announcement dates. The ^ can be a number, character or a letter. Not all batteries with bar codes matching the patterns below are actually affected.
Program Announcement Date Battery Bar-Code
14-May-09 62940^^AXV^^^^ 65033^^B7U^^^^ 65035^^B7U^^^^ 67059^^V8U^^^^
    65033^^B7V^^^^ 65035^^B7V^^^^ 67059^^V8V^^^^
    65033^^BGU^^^^ 65035^^BGU^^^^  
      65035^^BGV^^^^  
Previous Programs Battery Bar-Code starts with
30-Oct-08 L0 L1 A0 GC
20-Apr-06 L3      
14-Oct-05 L0 L1 IA GC

 

  • Program announced May 14, 2022 - Affected batteries will match the pattern above. The ^ can be a number or a letter.

  • Program announced October 30, 2021 - Affected battery bar codes start with: L0, L1, A0 or GC.

  • Program announced April 20, 2022 - Affected battery bar codes start with: L3.

  • Program announced October 14, 2021 - Affected battery bar codes start with: GC, IA, L0, L1.

    Note: If your battery pack bar code label does not match or start with one of the codes identified above you are not included in these programs. Not all batteries with bar codes beginning with the characters listed above are actually affected.
   » Back to top


5.  Is it safe to buy HP notebooks?
Absolutely. HP fully stands behind the products it makes. HP has taken a proactive approach to this situation to ensure the safety of our customers and the integrity and quality of our products.   » Back to top


6.  I own an HP notebook that is affected by the replacement program. I recently bought a replacement battery for it. Could I have one of the recalled batteries?
HP recommends that you visit the program Web site at www.hp.com/support/BatteryReplacement. to determine whether the battery you purchased is part of this program. If so, follow the guidelines to determine if the battery qualifies for a FREE replacement.   » Back to top


7.  I have more than one of the recalled batteries. Will HP replace all of my recalled batteries?
Yes. For each battery identified as part of the replacement program, HP will provide you with a FREE replacement battery.    » Back to top


8.  How do I order my replacement battery?
If you qualify for a FREE replacement battery, you can order your battery through the following Web site www.hp.com/support/BatteryReplacement.    » Back to top


9.  Can I continue to use my current battery as a backup?
No. To reduce the likelihood that a battery failure will cause damage, HP strongly encourages all customers to immediately cease use of the affected batteries. You must return the affected battery to HP as outlined in the return shipping instructions accompanying your replacement battery.    » Back to top


10.  Can I use my HP notebook without the battery in it?
Yes. After you remove the affected battery, just plug the AC adapter into an outlet and then into the notebook.   » Back to top


11.  Where do I find the product number of my HP notebook?
The product number is located on either the display bezel or the bottom of the notebook.   » Back to top


12.  What should I do if I have a battery that shows signs of overheating?
If your battery shows signs of overheating, such as discoloration or deformity, stop using the battery immediately and contact HP at the in-country telephone numbers in following link http://welcome.hp.com/country/us/en/wwcontact_us.html..    » Back to top


13.  Can I take my recalled battery to an HP service partner and exchange it for a new battery?
No. The HP Mobile Battery Replacement Program is being conducted through the battery exchange Web site at www.hp.com/support/BatteryReplacement.    » Back to top


14.  Do I have to return my recalled battery before I can receive a replacement battery?
No. HP will send you the replacement battery first, and then you will return the recalled battery to HP.   » Back to top


15.  I've never had any problems with my battery. Should I have it replaced?
If your battery has been identified as part of the replacement program, in the interest of safety, it should be replaced. Please visit the designated program Web site at: www.hp.com/support/BatteryReplacement to determine whether your battery qualifies for FREE replacement.    » Back to top


16.  How long will it be before I receive my FREE replacement battery?
Upon receipt of your order, HP will ship a replacement battery, at no charge to you. You will receive the battery within 3 to 5 business days for orders within the U.S. and Canada, and within 7 to 10 business days for international orders.    » Back to top


17.  Will HP provide a container to ship back the recalled battery?
Yes. Return the affected battery to HP as outlined using the packaging material from the replacement battery shipment.   » Back to top


18.  What is HP doing with the returned batteries? What is the environmental impact?
The batteries will be responsibly disposed of in accordance with applicable in-country laws and regulations.    » Back to top


19.  It is safe to handle the recalled battery outside of the notebook?
Yes. HP's major concern is for your safety. To minimize the probability of battery pack failure, please discontinue the use of each recalled battery pack by removing it from the notebook and ordering a replacement battery pack.    » Back to top


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