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HP Notebook PC Battery Pack Replacement Program


HP Notebook PC Battery Pack Replacement Program

»Program Summary

Program details by launch date

»May 14, 2022
»October 30, 2021
»April 20, 2022
»October 14, 2021
»Order Status

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May 14, 2022

CPSC Announcement

Customer Letter

In-Store Advisory

In cooperation with the U.S. Consumer Product Safety Commission, on May 14, 2009. HP announced a worldwide voluntary recall and replacement program for battery packs used in certain HP notebook PCs. HP customers with a battery pack affected by this program will be eligible to receive a replacement battery pack for each verified and recalled battery pack at no cost.

We are taking this action as part of our commitment to provide the highest quality of service to our notebook customers. We are proactively notifying you of this issue and are prepared to replace all verified battery packs.

Note: This recall is unrelated to any previous battery pack recalls.

HP and the battery cell manufacturer believe that certain battery packs shipped in HP notebook PC products manufactured between August 2007and January 2008 may pose a potential safety hazard to customers. The batteries can overheat, posing a fire and burn hazard.

The affected battery packs were distributed worldwide in certain notebook PCs within the following models:

Note: Not all HP notebook PCs listed below have an affected battery pack. HP encourages you to validate all battery packs shipped with the notebook PC or purchased as options or spares.

The product number is located on the service tag on the bottom of the notebook.

Note: Additional products were added to the following table on the 25th of September, 2009. The number of affected batteries sold by HP has not increased.

HP Pavilion Compaq Presario HP HP Compaq
dv2000 dv9000 A900 V3700 G6000 6720s
dv2500 dv9500 C700 V6000 G7000  
dv2700 dv9700 F500 V6500    
dv6000 dx6000 F700 V6700    
dv6500 dx6500 V3000      
dv6700 dx6700 V3500      

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