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Content starts here HP Mobile Battery Replacement Program

Program Summary

In cooperation with the U.S. Consumer Product Safety Commission, on April 20, 2006. HP announced a worldwide voluntary recall and replacement program for batteries used in certain HP Notebook PCs. HP customers affected by this program will be eligible to receive a replacement battery for each verified, affected, recalled battery at no cost.

The computer industry has recently experienced battery recalls by other computer manufacturers. However, HP believes that this current battery recall is unrelated to any other announced battery recall.

HP and the battery manufacturer have identified a defect in batteries assembled between January 1, 2005, and January 10, 2005. HP considers the defect to pose a potential safety hazard to customers.

The affected batteries were distributed worldwide in the following HP Notebook PCs:

NOTE: If your HP Notebook PC is NOT listed below, your battery is NOT affected by this program. No further action is required.


HP Pavilion
Family
Compaq Presario
Family
dv1xxx ze2xxx V2xxx M2xxx
HP Compaq
Family
nx48xx
» Frequently Asked Questions
Is HP recalling its notebooks? Why?

No. HP is not recalling its notebooks. HP is only recalling the battery used with certain notebook products. The issue has been identified as being contained within the removable battery. The notebook will still function under A/C power, as designed, until you receive your replacement battery.

If my battery has been identified as eligible for replacement, and I have had no issues with it, could the battery have caused any damage to my notebook?

No. The issue identified is with the battery only and not with the notebook.


» more

Getting Started
If your notebook is listed on this program Web site, determine whether this recall program affects your battery by following these steps:

1. Save and close all open programs.

2. Shut down your notebook.

3. Remove any external power source.

4. Remove the battery from the notebook.

    Note: For assistance in removal of the battery, refer to the user guide supplied with the notebook.
5. Locate and record the following information:

  • Bar code label on the battery which starts with: L3

    Note: Not all batteries with bar codes beginning with the first two characters L3 are actually affected.

  • Notebook serial number

Validate Your Battery
Note: For assistance in locating the notebook serial number and the battery bar code label, refer to the illustrations by selecting your notebook product number below.

* Required Field

*1. 
Locate the notebook product number on either the display bezel or on the bottom of your notebook and select it in the adjacent list. If your model is not included - Select 'Other/
Not Listed'.
» click here for enlarged image


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